How can I monitor my household’s water usage after the new meter is installed?
  • The customer portal is called EyeOnWater. 
  • Below is a link to a user guide to the EyeOnWater portal and an instructional video. 
  • Please Note: When you sign up for EyeOnWater, you will be asked for your account number from your utility bill. 
    • You will need to use the dashes in the account as they appear on your printed bill.
    • If you received your bill electronically, those bills have no dashes.
      • The account format is: XXXX-XXXX-XX
    • If you have any questions on the format, please call the city and ask for assistance with your utility account.

EyeOnWater User Guide


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1. Before you schedule your appointment, you must do the following:
2. Common Meter Valve Installations
3. Who will be replacing my water meter?
4. Midwest Testing will also be checking for cross connections and sump pumps. What does that mean?
5. How long will the appointment take?
6. How do I schedule the appointment?
7. How can I monitor my household’s water usage after the new meter is installed?